Our website uses cookies to distinguish you from other users of Our website. A cookie is a small file of letters and numbers that We put on your computer if you agree. These cookies allow Us to distinguish you from other users of Our website, which helps Us to provide you with a good experience when you browse Our website and also allows Us to improve Our site. Further information about the cookies used by Our site can be found below.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of Our website. They include, for example, cookies that enable you to log into secure areas of Our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow Us to recognise and count the number of visitors and to see how visitors move around Our website when they are using it. This helps Us to improve the way Our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to Our website. This enables Us to personalise Our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to Our website, the pages you have visited and the links you have followed. We will use this information to make Our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which We have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of Our site.
Uses made of the information
Information you give to Us. – We will use this information:
to carry out Our obligations arising from any contracts entered into between you and Us and to provide you with the information, products and services that you request from Us;
to provide you with information about other products and services We offer that are similar to those that you have already purchased or enquired about;
in future We may also provide you, with information about goods or services from other sources We feel may interest you. For example, this may include marketing new or improved services or products offered by Currency Switch. If you are an existing customer, We will only contact you with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, We will contact you only if you have consented to this. If you do not want Us to use your data in this way, tick the relevant box situated on the form on which We collect your data;
to notify you about changes to Our service;
to ensure that content from Our site is presented in the most effective manner for you and for your computer.
Information We collect about you. – We will use this information:
to administer Our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve Our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of Our service, when you choose to do so; as part of Our efforts to keep Our site safe and secure;
to measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of Our site about goods or services that may interest you or them.
Information We receive from other sources. – We will use this information:
We may combine this information with information you give to Us and information We collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information We receive).
Disclosure of your information
We may share your personal information with any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We will never sell your personal data without your consent. We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or you.
Analytics and search engine providers that assist Us in the improvement and optimisation of Our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of Us entering into a contract with you.
We may disclose your personal information to third parties:
In the event that We sell or buy any business or assets, in which case We may disclose your personal information to the prospective seller or buyer of such business or assets.
If Solace Online Limited or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets.
If We are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply Our Terms of Use or Terms and Conditions and other agreements; or to protect the rights, property, or safety of Us, Our group companies, customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where We store your personal information
The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. However, all your personal information We hold will be afforded a high level of protection wherever it is processed and no matter whether it is held by Us, or Our contractors or agents.
All information you provide to Us is stored on Our secure servers. Any payment transactions will be encrypted. Where We have given you (or where you have chosen) a password which enables you to access certain parts of Our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal information, We cannot guarantee the security of your data transmitted to Our site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features
to try to prevent unauthorised access.
Your rights
You have the right to ask Us not to process your personal information for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by contacting Us at contact@solaceonline.com.
Our site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet Our costs in providing you with details of the information We hold about you.
Changes to Our privacy policy
Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to Our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to contact@solaceonline.com.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of Our website. They include, for example, cookies that enable you to log into secure areas of Our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow Us to recognise and count the number of visitors and to see how visitors move around Our website when they are using it. This helps Us to improve the way Our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to Our website. This enables Us to personalise Our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to Our website, the pages you have visited and the links you have followed. We will use this information to make Our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which We have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of Our site.
Uses made of the information
Information you give to Us. – We will use this information:
to carry out Our obligations arising from any contracts entered into between you and Us and to provide you with the information, products and services that you request from Us;
to provide you with information about other products and services We offer that are similar to those that you have already purchased or enquired about;
in future We may also provide you, with information about goods or services from other sources We feel may interest you. For example, this may include marketing new or improved services or products offered by Currency Switch. If you are an existing customer, We will only contact you with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, We will contact you only if you have consented to this. If you do not want Us to use your data in this way, tick the relevant box situated on the form on which We collect your data;
to notify you about changes to Our service;
to ensure that content from Our site is presented in the most effective manner for you and for your computer.
Information We collect about you. – We will use this information:
to administer Our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve Our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of Our service, when you choose to do so; as part of Our efforts to keep Our site safe and secure;
to measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of Our site about goods or services that may interest you or them.
Information We receive from other sources. – We will use this information:
We may combine this information with information you give to Us and information We collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information We receive).
Disclosure of your information
We may share your personal information with any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We will never sell your personal data without your consent. We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or you.
Analytics and search engine providers that assist Us in the improvement and optimisation of Our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of Us entering into a contract with you.
We may disclose your personal information to third parties:
In the event that We sell or buy any business or assets, in which case We may disclose your personal information to the prospective seller or buyer of such business or assets.
If Solace Online Limited or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets.
If We are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply Our Terms of Use or Terms and Conditions and other agreements; or to protect the rights, property, or safety of Us, Our group companies, customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where We store your personal information
The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. However, all your personal information We hold will be afforded a high level of protection wherever it is processed and no matter whether it is held by Us, or Our contractors or agents.
All information you provide to Us is stored on Our secure servers. Any payment transactions will be encrypted. Where We have given you (or where you have chosen) a password which enables you to access certain parts of Our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal information, We cannot guarantee the security of your data transmitted to Our site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features
to try to prevent unauthorised access.
Your rights
You have the right to ask Us not to process your personal information for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by contacting Us at contact@solaceonline.com.
Our site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet Our costs in providing you with details of the information We hold about you.
Changes to Our privacy policy
Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to Our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to contact@solaceonline.com.